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 Privacy Policy

 

We have created this statement in order to advise you about our firm commitment to protecting your privacy.

At Pomega, we want you to feel comfortable using our website. We will never willfully sell, trade, rent, disclose, or make available personally identifiable information about you to any third party without first receiving your permission, except when we believe in good faith that the law requires it, or to protect the rights or property of the company.

The following discloses how we gather information about our customers for our website:

When you visit our website, your computer exchanges information with other computer systems in order to display pages, select specific information and enable you to buy products and services. During this exchange, Pomega gathers information only to fulfill your requests accurately and quickly, and to identify ways that we can improve our site to enhance your visit.

How does Pomega protect my transaction?

We use state-of-the-art technology to protect your data from unauthorized third parties. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Currently Pomega, via its ISP, uses Secure Socket Layer (SSL) software to protect your data. SSL encrypts any personal information transmitted over the Internet. The servers of our service provider are further protected by a firewall to prevent unauthorized access to stored information.

In addition to using a secure server system that encrypts your order information, orders with payment information are not transmitted to us. Instead, a designated individual in the company accesses the orders using a password-protected back office system. Orders are retrieved via this system and then stored on the secure server. Each order is then processed manually using the same process that we use for fax and telephone orders. At no time is your payment information or any personal data transmitted to a third party for verification or processing other than to your credit card company, authorize.net (the payment gateway) and our Bank. Once the order is retrieved, all portions of the order fulfillment process are handled internally.

What specific information does Pomega gather?

As a rule, we only use your IP address to help diagnose problems with our server and to administer our website. During your visit, you may have the option to provide the following information that is stored in our systems:

  • Your name and password that enable access to special areas of our website
  • Your e-mail or mailing address to receive special offers or other information you have requested
  • Your phone number so that we may contact you if you request, or if we have a question about information you've submitted (we will not call you or enable others to call you unsolicited)
  • Data you enter into a form

What general information does Pomega track?

Our site tracking program collects aggregate information about the number of visitors, types of browsers used, Internet Service Providers used, visit frequency and length, pages visited, referring pages, and exit pages. This information helps us enhance our site so that visitors like you have a better experience.

How does your site remember information?

We use a technology called "cookies" that remembers site visitors. Cookies are small text files that include a temporary inquiry number, your IP address and similar data. Your web browser has a special folder on your computer where it keeps cookies. Cookies cannot harm your computer in any way. Only the website that places a cookie on your computer can read it, and no other website may access the cookie that our website places on your computer.

Our site uses an order form for customers to purchase products. We collect visitors' contact information (such email addresses) and financial information (such as a credit card numbers). Contact information from the order form is used solely for the purpose of sending orders to our customers. Financial information that is collected is used to bill the user for products purchased.

Opting Out of Newsletters

This site will give the following options to remove yourself from our mailing list so that you do not receive any email or regular mail communications from us.

  1. Click on the "unsubscribe" link located at the bottom of any Pomega5 newsletter, select the lists you wish to unsubscribe from and click "enter" to be removed.
  2. Send us a message using the web contact form on the Contact page, and we will remove you from our mailing list manually.
  3. Call Customer Service at (415) 451-8086 or toll free (888) 451-6086 and ask to be removed.

Corrections and Updates

You can make most changes to your account information using the "my account" link on the web site and entering your email address and password. If you are unable to make a change using this method, send us a message using the web contact form on the Contact page or call Customer Service at (415) 451-8086 or toll free (888) 451-6086.

Contacting the Web Administrator

If you have any questions about this privacy statement, the practices of this site or your dealings with this website, you can contact our web administrator by using the web contact form on the Contact page.

If you feel that this site is not following its stated information policy, you may contact us at the above phone number, state or local chapters of the Better Business Bureau, state or local consumer protection office, or the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at https://www.ftccomplaintassistant.gov/.