Posts Tagged ‘cleanser’

A Response to our Customers’ Concerns

Sunday, July 11th, 2010

We would like to thank Feelgood Style for writing a review of our Lemongrass Clarifying Cleansing Bar. She brings up a point of concern echoed by other consumers in the past – that our products tend to be on the pricey side. We think this is a great opportunity to begin a dialogue with all of you about our products, why they are priced the way they are, and field any additional comments on the topic.

First, we would like to address the misconception that our cleansing bars are soaps. As many of our customers will testify, they go beyond just cleaning the skin of bacteria and are actually facial cleansers containing active ingredients that offer cosmetic benefits – clarifying, balancing and hydrating the skin in a way that a basic soap cannot. Bar soap contains bulk flakes and fillers that often strip the skin of its natural oils and can cause breakouts and premature aging. Our cleansing bars are specially formulated to be used on the face and cleanse skin without damaging it.

Our cleansing bars (and all of our products) contain only premium quality biodynamic and organic ingredients that are extremely precious, and as such, expensive and often difficult to source. The pomegranate seed oil in our products was selected following a test of over 14 different varieties of pomegranate seed oil, which revealed that ours is purest and the most potent. It happens to come from the Mediterranean. (We cannot even begin to tell you how horrified we were to discover what we found in some of the varieties from other parts of the world, including the US!) In addition, our bars are made and cut by hand in an artisanal fashion using fair trade labor, which is time consuming and once again, costly.

Finally, our cleansing bars last for a LONG time – many of our customers say that they have them around for 2 to 3 months!

Take a glance at other natural brands’ facial cleansers, and you will find that price points hover in the $15-$25 range, and sometimes far above. Our bars really are the equivalent of a liquid facial cleanser and given the quality of the ingredients, efficacy, and knowledge that what you are using was obtained in a manner that is both sustainable and respectful to the planet and its inhabitants – we believe it’s a pretty good deal.

That being said, we truly wish that we could lower the price of all of our products and make them available to any and everyone. However, our operations at this time are still small scale, and we need to be able to stay in business! We are consistently looking for ways to lower our prices and hope to do so in the future. In the meantime, we appreciate your ongoing support and look forward to continuing to provide you with the highest quality biodynamic products out there!